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How della77 Handles Your Personal Information

Your account data, payment details, and browsing activity on della77 are handled under a clear privacy framework — one that tells you what we collect, why we collect it, and how you can request changes.

Data you controlDANA, OVO, GoPay contextAccount-level accessRetention periods explainedContact path for data requests

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What This Privacy Policy Covers

della77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

della77 collects personal data when you open an account, verify your identity, or connect a payment method such as DANA, OVO, or GoPay. The data we collect falls into three categories: account information you provide directly (name, contact details, preferred wallet), transaction records generated each time

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a deposit or withdrawal is processed, and technical data such as device type, IP address, and session logs that help us keep your account secure. We do not sell your personal data to third parties. Payment data tied to DANA, OVO, and GoPay transactions is used
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solely to process your requests and detect irregular activity on your account. Where we work with third-party service providers — payment processors, fraud-detection tools, customer support platforms — those partners are bound by data-handling agreements that restrict how they use your information. Access to della77 and
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the processing of your data is subject to local law and available only in eligible regions. If you are accessing from Palembang or anywhere else in Indonesia, the same data rules apply to your account. You have the right to ask what data we hold, request
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a correction, or ask us to delete your record where permitted under applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are the two pillars of how we manage account data. SSL encryption covers every connection between your device and our servers. Your wallet details — whether you use DANA, OVO, or GoPay — are never stored in plain text. Retention periods depend on the type of data: active account records are kept while your account is open, and transaction logs are held for the period required by our compliance obligations. You can request a full account data summary at any time through support.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. You can clear these from your browser at any time.

Account Security Login is protected by OTP verification sent to your registered number. Any unrecognised login attempt triggers an automatic account flag for your review.

Data Retention Account data is retained while your account remains active. Once you close your account, we retain only the records required by applicable law, then delete the rest.

Your Rights You can request access to your data, ask for corrections, or submit a deletion request. We verify your identity before actioning any of these requests to protect your account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Data requests — whether you want to review what we hold, correct an error, or ask about deletion — go through our support team. You can reach us via live chat inside your account, by email, or through the help form on the contact page. We aim to acknowledge every privacy request within one business day and resolve it as quickly as the verification steps allow.

Team online

Live Chat

Open the chat icon inside your logged-in account. Identify your request as a privacy or data inquiry so the right team picks it up quickly.

Email Support

Send your request to our support email address. Include your registered account name and the specific data action you are asking for.

Help Form

Use the contact form on our help page for written data requests. We log every submission so nothing gets missed and you keep a reference number.

Common Questions About Your Privacy on della77

These are the questions we hear most often about data, cookies, account records and how to make a formal request. If yours is not here, reach out via live chat or the help form.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged automatically to help secure your account.

We share data only with service providers that help us operate — payment processors, fraud tools, and support platforms. All partners are bound by data agreements and cannot use your data for their own purposes.

Payment method details are encrypted and never stored in plain text. Transaction records are kept for compliance purposes and are not visible to anyone outside authorised internal teams.

Yes. Submit a data-access request via live chat or email support. We will verify your identity first, then provide a summary of the data tied to your registered account.

Contact support through live chat or the help form and specify whether you want a correction or deletion. Deletion requests are processed where permitted under applicable law in eligible regions.

We use session cookies for login continuity and preference cookies for wallet and language settings. You can clear or block cookies through your browser settings at any time without losing your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoDella77 Glossary

How della77 Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Data

Live Chat

Email Support

Help Form

Common Questions About Your Privacy on della77

01 What personal data does della77 collect when I open an account?

02 Does della77 share my data with third parties?

03 How are my DANA, OVO, and GoPay payment details stored?

04 Can I request to see all the data della77 holds on my account?

05 How do I ask for my data to be corrected or deleted?

06 What cookies does della77 use and how do I manage them?

Privacy Policy

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